As the Association moved forward and grew in numbers, it had to meet the challenges of the developments in palliative care. It also had to acknowledge the changes in the world of volunteering and in the role of Voluntary Services Manager/Co-ordinator.
The need for members to play a more active role in the business of the Organisation became increasingly clear. By 1999, after consultations at regional and national level, a new Mission Statement was agreed, together with Aims and Objectives.